Shipping policy

Shipping Policy

Effective Date: August 13, 2026

RCN Technologies (RCN Communications, LLC) ships the hardware and equipment you order from shop.rcntechnologies.com. This policy explains how orders are processed and shipped, and how to report a transit problem. Shipping is also governed by our Terms of Purchase (Sections 13–14), which control in the event of any conflict.

Order Processing

  • In-stock items are prepared for shipment as promptly as possible after your order and payment are confirmed.
  • Orders that include SIM provisioning, device configuration, custom setup, or Custom Products require additional lead time. When applicable, we will confirm the expected timeline on your estimate or order confirmation.
  • Delivery dates are estimates only and are not guaranteed. RCN is not liable for carrier delays.

Shipping Charges

  • Shipping, freight, and handling are not included in product prices and are billed separately. Charges are calculated at checkout or quoted on your estimate.
  • Orders ship by the most economical surface method available unless you request an alternative (expedited service or a specific carrier) at your cost.

Shipment, Title & Risk of Loss

  • All orders ship F.O.B. shipping point. Title and risk of loss pass to you when the products are handed to the carrier.
  • Once a shipment leaves our facility, any loss, damage, theft, or delay in transit is handled through a claim with the carrier. We will reasonably assist with your carrier claim, but RCN is not responsible for in-transit loss or damage.
  • You will receive tracking information by email once your order ships.

Damaged or Short Shipments — Report Within 5 Business Days

  • Inspect every shipment before signing. If a package arrives damaged or items are missing, note it on the carrier’s delivery receipt before signing (or at the time of pickup).
  • Submit shortage, damage, or breakage claims to us in writing within 5 business days of receipt, including photographs and the carrier’s notation. Claims made after 5 business days cannot be honored.

Shipping Destinations

  • We ship within the United States. For shipments outside the U.S., please contact us before ordering so we can arrange freight and quote any applicable duties and taxes.

Returns

Returns require a pre-issued RMA and are subject to our Return Policy and Terms of Purchase.

Questions

RCN Technologies
Email: ecommerce@rcntechnologies.com
Phone: 865-315-7373
200 Jennings Avenue, Knoxville, TN 37917